1. How professional is our hotel?
   Extremely professional
   Very professional
   Extremely professional
   Moderately professional
   Slightly professional
   Not at all professional
2. How convenient is our hotel to use?
   Extremely convenient
   Very convenient
   Extremely convenient
   Moderately convenient
   Slightly convenient
   Not at all convenient
3. How are our prices?
   A great deal higher
   Quite a bit higher
   Somewhat higher
   About the same
   Somewhat lower
   Quite a bit lower
   A great deal lower
   Don't know
4. What do you think about our services?
   Extremely well
   Quite well
   Moderately well
   Slightly well
   Not at all well
5. How likely is it that you would recommend our hotel to a friend?
   Not at all likely - 0
   1
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   4
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   6
   7
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   9
   Extremely likely 10